Privacy Policy
Last updated: March 2026
1. Introduction
HospoInsights Australia ("we," "us," or "our") is committed to protecting the privacy of hospitality business owners and operators who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information
When you join HospoInsights or submit data through our platform, we may collect:
- Name and contact details (email, phone number)
- Business name, location, and type
- Workforce data including staffing levels, vacancy information, and operational impacts
- Narrative contributions and story submissions
- Survey responses and evidence submissions
Automatically Collected Information
We may automatically collect certain information including browser type, IP address, device information, and usage patterns through cookies and similar technologies.
3. How We Use Your Information
We use collected information to:
- Aggregate and anonymise data for reports, submissions, and advocacy materials
- Generate evidence-based policy briefs and parliamentary submissions
- Communicate campaign updates and advocacy outcomes
- Improve the platform and user experience
- Respond to your enquiries
4. Data Aggregation and Anonymisation
Individual venue or operator data is never published or shared without explicit consent. All data used in reports, submissions, and public materials is aggregated and anonymised. Our reports present industry-wide or regional patterns — not individual business information.
5. Your Privacy Controls
You have control over how your data is used:
- Public with name: Your story and name may be published with your explicit consent
- Public anonymous: Your story may be published without identifying details
- Private for evidence only: Your data contributes to aggregated evidence but is never published individually
You can change your privacy preferences at any time by contacting us.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share aggregated, anonymised data with media organisations, policymakers, industry stakeholders, and parliamentary bodies for advocacy purposes — this data cannot be used to identify individual operators or businesses.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time.
9. Your Rights
Under applicable Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data use
- Lodge a complaint with the Office of the Australian Information Commissioner
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered members of any material changes via email.
11. Contact
For privacy-related enquiries, please contact us at privacy@hospoinsights.com.au.